Frequently Asked Questions
Answers to common questions regarding orders, deliveries, returns and sizing
Orders & Shipping
Orders are dispatched within 24 to 48 hours from our Chennai boutique warehouse. Metro deliveries (Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad) arrive within 2 to 4 business days. Other pin codes typically take 3 to 6 business days.
Yes! We support Cash on Delivery across 19,000+ Indian PIN codes through Blue Dart, Delhivery, and India Post Speed Post for orders up to ₹15,000. A nominal handling fee of ₹50 applies on COD orders.
Returns & Refunds
We offer a hassle-free 7-day return window from the date of delivery. Unused garments with original security tags, authenticity cards, and packaging are eligible for return or exchange. Free doorstep reverse pickup is scheduled at no extra charge.
Sizing & Fit
Yes! Every luxury Kanjeevaram and Banarasi silk saree comes pre-finished with complimentary premium cotton fall and matched thread pico edging, ready for immediate wear.
Fabric & Care
We strictly recommend professional dry cleaning for all pure mulberry silks, zardozi lehengas, and pashmina shawls. Always store pure zari sarees wrapped inside unbleached pure cotton or muslin cloth.
Payments & GST
Yes. All orders are accompanied by an official GST-compliant tax invoice displaying our GSTIN (33AABCV1234F1Z8), relevant apparel HSN codes (e.g. 5007, 6204, 6203), and itemized CGST + SGST or IGST breakdowns.
Through Razorpay secure checkout, we accept all major Indian UPI apps (Google Pay, PhonePe, Paytm), Visa, Mastercard, RuPay cards, Net Banking across 55+ Indian banks, and leading digital wallets.